Optional: As each code can be used only once, you might want to mark the code as used.Click Enter one of your 8-digit backup codes.When asked for your verification code, click Try another way to sign in.Go to the sign-in page of the Google service you want to use (for example, Gmail).For example, if your username is google123, search for "Backup-codes-google123.txt" Signing in Note: Can't find the backup codes you downloaded? Search your computer for " Backup-codes-username.txt" with your username. If you believe this set of codes might have been stolen or you’ve used many of the backup codes, you can generate a new set by clicking Get new codes. If you are fine using the current set of backup codes, you can print or download them.Creating and viewing a set of backup codes Like the codes on your phone, backup codes are only valuable to someone if they manage to also steal your password. We recommend you store your codes wherever you keep your other valuable items. In addition, after you’ve used a backup code to sign in, it will become inactive. The codes come in sets of 10, and you can generate a new set at any point, automatically making the old set inactive. You can also use these codes to sign in if you don’t have your Security Key. Follow the instructions below to generate backup codes. pub) to create new recovery codes.If you lose your phones or otherwise can't receive codes via SMS, voice call, or Google Authenticator, you can use backup codes to sign in. # Run this command (change the pub key path and remove the. # Run this curl command with all the above constants in terminal and it should create the key for you provided you have a valid user tokenĬurl -X POST -F "private_token=$/api/v4/user/keys" SshKey=$(cat /Users/dkittell/repo/GitLabKittell.pub) # Make sure to put in the full path of the key pub SshName="GitLabKittell" # This will be the name of the SSH Key that will show in GitLab Web GUI GitServer="" # If on public GitLab keep this otherwise change to your server address UserToken="" # Put in your valid user token # In my example I save it as /Users/dkittell/repo/GitLabKittell This worked for me after a bit of trial and error of figuring it out # Create a RSA key and save it to a location you prefer with a name that is helpful. Gitlab doesn’t have to give free support, when you could have guaranteed access to your account by doing all the previous mentioned steps.įirst I can’t agree more with, get the “Authy” app for 2FA (two-factor) it is far better than any other app I’ve tried and would have helped me if I had used it for this but now I have GitLab in Authy as wellĪnyone that is stumbling across this post like I did and has a user token setup (with the correct permissions) you can try this below. But if you didn’t do this, then there is no one else to blame except yourself. I also use Yubikey, so I can get access to Gitlab with 2FA time-based codes, or Fido/U2F device as I connected both to my login.įor other apps that don’t offer this restore functionality, there was the option to save the recovery codes and print it out or other methods to store it, so an account can always be recovered by yourself if you took all the necessary precautions in the first place. Not all 2FA apps are great, I used to use Google Authenticator, but considering the Authy benefits, I don’t even need to download the recovery codes ever. Copy and paste the code into the ‘Backup code’ field and click on the ‘Submit’ button. You will then receive an email with your 8 digit backup code. Enter your email address and click on the ‘Submit’ button. Next, click on the ‘Recover backup code’ link. So, if I lose my phone, no problem, I get another, install authy, restore using my backup password and I got my 2FA access. First, sign in to your account and go to the ‘My backups’ page. I suggest also installing an app called “Authy” and using this instead, since the app has a backup feature, and you can even use it on multiple phones/devices. If you’re interested in purchasing a subscription, please see the pricing pageįor information on pricing, features, and support response times for each subscription level. Resources available to you, please see our statement of support. subscription, please reply with the organization or subscriber name and theĮmail address the subscription was purchased under.įor more information on our support policies and the community-driven support If you believe that you received this response in error and already have a Please note that this ticket will automatically close itself out within 1 hour. For more information about this change please see our post on the GitLab Blog. As of GitLab Support is no longer processing requests to disable two-factor authenticationįor free accounts that do not have a subscription, to safeguard the security of our users.
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